Framework
Decision

Pareto Analysis

80/20 vital few vs. trivial many

Best for
focusing on the vital few
Time
30–60 min
Difficulty
Beginner

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Pareto Analysis diagramSchematic of the Pareto Analysis framework: 80/20 vital few vs. trivial many.100%80%
The Pareto Analysis diagram — 80/20 vital few vs. trivial many.
Example

Investigating why 80% of customer support pain comes from a few causes

Top causes (vital few)
  1. Stripe webhook failures — 38% of tickets
  2. Slow CSV exports timing out — 22%
  3. Confusing trial-to-paid transition — 18%
  4. (Combined long tail of 27 other issues — 22%)
  5. Action: fix top 3 root causes — expect ~78% ticket reduction

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