Pareto Analysis
80/20 vital few vs. trivial many
- Best for
- focusing on the vital few
- Time
- 30–60 min
- Difficulty
- Beginner
Example
Investigating why 80% of customer support pain comes from a few causes
Top causes (vital few)
- Stripe webhook failures — 38% of tickets
- Slow CSV exports timing out — 22%
- Confusing trial-to-paid transition — 18%
- (Combined long tail of 27 other issues — 22%)
- Action: fix top 3 root causes — expect ~78% ticket reduction
Related frameworks
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