Kano Model
Basic, performance, delight features
- Best for
- separating delighters from basics
- Time
- 30–60 min
- Difficulty
- Intermediate
Example
Classifying features in a fitness app to find true delighters
Must-be (basic)
- Accurate step counting
- Login that works
Performance (one-dimensional)
- Faster sync
- Longer battery life
Attractive (delight)
- Adaptive coach that reschedules around your week
Indifferent / Reverse
- Custom watch faces (indifferent)
- Gamified streaks some find shaming (reverse)
Related frameworks
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